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Booking Policy

 

Appointments can be booked directly through our online booking platform. You’ll receive a confirmation email or text once your appointment is secured.

 

A credit card is required to hold your reservation, but you may use a different form of payment at your appointment

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Adult-Only Environment

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In order to keep everyone safe, we ask that you come to your sessions alone. Unless a minor is receiving a service accompanied by an adult, we are unable to safely accommodate minors in this space. 

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Shoe-Free

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To preserve the serene environment you deserve, we will now have a place for you to take off your shoes in the welcome area before entering the spa. You can decide if you would like to wear a pair of sandals we provide during your time with us.

 

Cancellation/ No-Show Policy
 

A valid credit card is required to book your appointment, but you’re welcome to use a different form of payment at checkout. Your card is only charged in the event of a late cancellation or no-show.

 

We kindly ask for at least 24 hours’ notice when canceling or rescheduling an appointment. Cancellations made with less than 24 hours notice will result in a charge of 50% of your scheduled service total. No-shows will be charged 100% of the scheduled service.

 

For laser hair removal: any cancellation less than 24 hours will be charged a $25 fee and no-show will result in a $50 fee. 

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This policy is in place to protect our time and business. We deeply value your time—please extend the same courtesy to us.​

 

To cancel your appointment, use the cancellation link in your confirmation email or text. If you’re within 24 hours of your appointment, please text us directly at 716-713-5720 to cancel.

 

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Late Policy

 

If you arrive more than 7 minutes after your appointment start time, you’ll be considered late—regardless of service length.​

 

Please call or text 716-713-5720 if you're running behind. While we’ll do our best to accommodate you, we may not be able to complete your service, and a 50% late fee will be charged to the card on file if we cannot proceed.

 

Refund Policy

 

We do not offer refunds for completed services. However, if you’re unsatisfied for any reason, please reach out within 48 hours so we can make it right.
 

Policy Agreement

 

By booking an appointment, you agree to the policies listed above.